Refund & Cancellation Policy

Last updated: 14 October 2026

This policy explains how cancellations and refunds work for paid Zoptin plans. It forms part of our Terms of Service.

Cancelling

You can cancel your plan at any time from your account, or by emailing us. Cancellation stops future renewals. Your plan stays active until the end of the billing period you have already paid for.

Refunds

• Fees for a billing period that has started are not refunded when you cancel part-way through it.
• If you are charged in error, or charged twice for the same period, we will refund the extra charge in full.
• If you tell us within 7 days of your first payment that the service is not right for you, we will review a refund request in good faith.
• Where the law gives you a right to a refund, that right is not affected by this policy.

How to request a refund

Email hello@zoptin.com from your account email with the date of the charge and the reason. We aim to reply within two working days.

How refunds are paid

Approved refunds go back to the original payment method. Banks and card networks can take 5 to 10 working days to show the money.

After cancellation

Your Google Business Profile itself is never affected by cancelling Zoptin. We stop managing it, and you can revoke Zoptin’s access from your Google Account at any time. See how to delete your data.